Policy

We ask all pets:

Up to Date on required vaccinations.

No discharge\drainage from nose or eyes.

No fever, coughing, sneezing, vomiting, diarrhea with in the last 72hours.

If come in with any of the above issues and you will be turned away, your appointment will be marked as a no-show, and you will be required to have a vet release form verifying the pet is back to health prior to booking an appointment.  

Understand that the salon property has 24hr recording surveillance cameras. 
Permission is given to the salon employees to take before, during, and after photos of pet(s) and the ability to share, just the photos, as reference photos and posting on social media without the owner's information. 
If any medical issue is found, we have permission to send photos to the veterinarian listed on file for any health concerns. 
For Matting/Pelted Coats:
the grooming salon will take before, during, and after photos and will not be held responsible for the responsibility of maintenance health issues including but not limited to ear infection, yeast infection, skin soars caused by grass burs/seeds, and skin irritation caused by urine/fecal matter found during the grooming process. 
 

PLEASE walk your pet in the grass areas to encourage them to pee and/or poop PRIOR TO COMING INSIDE THE BUILDING. We have slip leads inside if you need to use one. ONLY Exception is a rainy day! We want to prevent any accidents on the floor or in cages to keep the smell to a minimum. We also allow Fixed, Elderly, Handicap, Friendly, and well-behaved dogs that DO NOT potty on the floor to run the floor like a daycare.  If your pet is a repeat pottier (when on the floor) and you are not bringing them to potty areas before walking inside, they will lose floor privileges and possibly go home with pee or poo on feet due to the accidents in cages.  If your pet pees/poos in LOBBY AREA, you are required to clean up after your pet to avoid a groomer inconvenience cleaning fee added to your account at pick up.
 

WE ARE A FLEA FREE PROPERTY! 
Pets must be on a flea-prevention or be completely flea-free. Understand that it is pet owner's responsibility to check pet for fleas prior to arrival, if not giving flea PILL from the Vet's office or DROPS min of 3 weeks prior to appt.
THE PREVENTIONS: CapStar pill or CapAction pill (must be given 30mins prior to arrival), MONTHLY flea pills purchased from VET, Monthly Flea drops on the back (given within last 3 weeks), AND WE DO NOT ACCEPT FLEA COLLARS AS A PREVENTION! 
~each method of prevention has different results that we check for. Lying to us will result in Flea Fees added to your bill.
 

We at Doggy Style understand that sometimes unexpected circumstances arise that may cause you to reschedule your appointment. However, we kindly request that you notify us at least 24 hours in advance if you need to cancel or reschedule your appointment. This allows us to accommodate other clients who may be waiting for an opening. We send out reminder text messages to the phone number you provide us with, also optional is adding an email reminder. Due to the number of no-shows and non-payments for no-shows, we now require a card to be placed on file to book, or you can come in and fill out paperwork and place a deposit in person in order to book. 
You understand that If you fail to show up for your scheduled appointment (within 10mins of time scheduled), cancel, or try to reschedule with less than 24hour notice, the groomer you are scheduled on reserves the right to charge for the services booked as the no-show fee (or wave it under certain circumstances) in the amount of the services booked to the card you have on file or send an invoice. If we are not able to collect this fee within 24hours after the no-show, the No-Show fee plus a $35 Non-Payment Fee will be added to your account and all fees are to be paid before you are able to book another appointment.  Also, after two no-shows, your account will be moved to a Pre-Pay Cash ONLY account for the following five appointments. 

We understand that emergencies and unexpected events can happen, and we will always try to accommodate your schedule to the best of our ability. However, frequent no-shows or late cancellations may result in the loss of your appointment privileges with our salon.

We value your business and appreciate your understanding of our no-show policy. If you have any questions, please don't hesitate to contact us threw Phone 361-524-5421.